Overview
Techable supports older adults, family members, community center managers, and service providers. This notice describes the information used to create accounts, manage center registrations, connect authorized people, provide companion and care-related tools, and operate the service.
This policy is a product privacy notice for Techable. It is not a substitute for formal legal advice, and it should be reviewed before production launch in each operating country.
Information We Collect
- Account details such as name, email address, role, authentication provider, and profile photo if supplied by Google sign-in.
- Senior registration details such as age, contact details, nationality, optional date of birth, optional identification information, address, and emergency contact information.
- Community center details such as center name, address, manager contact information, member records, registrations, attendance, and center profile settings.
- Family and service provider details such as relationship, organization, provider type, linked residents, assigned residents, messages, notes, and activity needed to provide the service.
- Resident support data such as profile information, memories, well-being forms, benefit-application drafts, conversation records, daily check-ins, escalation flags, and care session information added by authorized users.
- Manager and provider verification documents submitted for account review.
- Technical information needed to run the service, including timestamps, authentication IDs, database record IDs, and basic error or security information.
How We Use Data
- To create and secure user accounts.
- To submit and review senior registrations with selected community centers.
- To require manager approval for family connection requests routed to a center-managed resident. A standalone resident connection may become active without manager approval because no center manager is assigned.
- To let an approved manager assign a verified service provider to a specific resident.
- To provide resident profiles, memory support, care notes, well-being views, dashboards, and community center tools.
- To prevent misuse, debug problems, improve reliability, and maintain the service.
Role-Based Sharing
Family access to a center-managed resident requires manager approval; a pending request grants no resident access.
Senior registration data is shared with the chosen community center manager so they can review and manage the registration. Resident data may be visible to the resident, their routed center manager, family members with an active connection, and service providers explicitly assigned to that resident. A pending family request grants no resident access. An assignment or connection to one resident does not grant access to another.
Techable does not sell personal information or share it with third parties for their own marketing.
Service Providers And International Processing
- Firebase Authentication and Firestore provide sign-in and application data storage.
- Google Gemini may process companion prompts and replies, sentence-understanding requests, and speech requests. Google Cloud TTS may process text for spoken output when configured.
- OpenWeather processes a location when the app requests current weather context.
- Supabase stores manager and provider verification documents in a private bucket reached through time-limited upload and review links.
- Vercel hosts the website and serverless API routes and may process ordinary request information needed to serve them.
These providers may process information in countries outside the user's location under their own contractual and legal arrangements.
Storage And Security
Firestore security rules restrict application records by ownership, role, active family connection, manager route, or provider assignment. Verification documents are kept private and accessed through short-lived signed links. Manager companion settings are stored separately from the manager's account profile and contain only AI-enabled and voice-enabled values. We use reasonable technical controls, but no online system can be guaranteed perfectly secure.
AI And Memories
Techable may send resident memories, profile details, conversation context, check-in wording, and a weather summary to configured AI services to create a more personal companion experience. Users should avoid adding information they are not authorized to share. Sensitive care or medical information should only be added where appropriate and with permission.
Techable is not a diagnostic or emergency service. Urgent wording may be saved and flagged in authorized dashboards, but the app does not automatically notify, contact, or alert a manager, family member, provider, clinician, or emergency service.
Retention
Techable does not currently apply an automatic retention or expiry schedule. Records remain until an authorized user deletes them or Techable completes a supported removal request. Retention requirements should be reviewed before production launch in each operating country.
Your Choices
- You may choose not to provide optional fields such as date of birth, ID number, address, or organization unless your center requires them separately.
- You may ask the relevant community center manager to update, unlink, or remove resident and registration records they control.
- Seniors and managers have a self-service Delete Account Permanently flow. Family members and providers may request deletion or correction by contacting Techable.
Deletion Limitations
The self-service flow attempts to remove the account's owned and managed Firestore records before deleting sign-in access. Some incoming records created and controlled by another account may remain, such as a provider assignment created by a manager. Verification documents stored in Supabase are not currently removed automatically by browser account deletion. Contact Techable for a complete review and removal request. If a deletion step fails, the sign-in is kept so the account holder can retry.
Contact
For privacy questions, corrections, or data-removal requests, contact hello@techable.org. For practical account and access guidance, see the Frequently Asked Questions.